Source string Read only

Context English State
Accessing a customer user or a customer provides no back link to the relations screen.
By setting a checkbox in the header of a column will set all the checkboxes in the selected column.
Customer Users ↔ Groups
Customer users shouldn't need to be bothered with the internal workings of your service desk. A single point of contact request can trigger several processes within your organization, all of which having the customer user information attached and are visible to the customer.
OTRS allows you to assign :term:`group` permissions to customer users. Access works just the same as for agents, preventing a customer from modifying and viewing a request. Thus allowing the customer to focus on the results of the original communication and funneling the discussion through one ticket.
Assign a group to an entire customer using :doc:`customers-groups`.
Use this screen to add one or more customer users to one or more groups. To use this function, at least one customer user and one group need to have been added to the system. The management screen is available in the *Customers Users ↔ Groups* module of the *Users, Groups & Roles* group.
Manage Customer User-Group Relations
Customer group support needs to be enabled in at least one customer user :term:`back end` to use this function. For the default OTRS :term:`back end`, this can be enabled in the system configuration by clicking on the *Enable it here!* button.
Enable Customer Group Feature
To enable this feature in systems using a directory server or multiple non-default back ends, a custom configuration file needs to be placed in ``Kernel/Config/Files`` (for example named ````). Once activated, all customer users from this back end will require group assignment.
After making changes to the back end, the server cache will be deleted, which may cause a temporary drop in performance.
Manage Customer Users ↔ Groups Relations
To assign some groups to a customer user:
Select the permissions you would like to connect the customer user to groups with.
Change Group Relations for Customer User
To assign some customer users to a group:
Select the permissions you would like to connect the group to customer users with.
Change Customer User Relations for Group
To change customer user default groups:
Click on the *Edit Customer User Default Groups* button in the left sidebar.
Add or modify groups in setting `CustomerGroupAlwaysGroups`_.
Deploy the modified system configurations.
``CustomerGroupAlwaysGroups`` System Configuration Screen
These groups are automatically assigned to all customer users.
If several customer users or groups are added to the system, use the search box to find a particular customer user or use the filter box to find a particular group by just typing the name to filter.
Multiple customer users or groups can be assigned in both screens at the same time. Additionally clicking on a customer user or clicking on a group in the relations screen will open the *Edit Customer User* screen or the *Edit Group* screen accordingly.
Accessing a customer user or a group provides no back link to the relations screen.
Customer Users ↔ Groups Relations Reference
When assigning a customer user to a group or vice versa, several permissions can be set as connection between a customer user and a group. The following permissions are available by default:
Read only access to the resource.
This translation Translated OTRS 7/Administration Manual Change Group Relations for Customer User
The following string has the same context and source.
Translated OTRS 7/OTRS Change Group Relations for Customer User


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OTRS 7 / Administration ManualEnglish

New source string a year ago
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String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 3174