Source string Read only

Context English State
The only cookie stored when the user visits the external interface is ``AuthenticationCustomer``. This cookie stores the session ID of the logged in customer user and has a lifetime of 16 hours.
Additionally, the following key-value pairs are stored in the web browser’s local storage:
The UUID values in the local storage are auto-generated when the user visits the external interface for the first time. The local storage has no expiration date and stores data used for the application itself.
Part of the process management.
An agent is a user which services customer users. The person working for your organization.
Back end
A configuration file, module, script or other functional item within OTRS which is not reachable via the browser.
Defines working hours, time-zone, and holidays to be applied when using :term:`escalation times`.
Physical organizations to which customer users are assigned. These provide the function to group users together which belong to a single organization.
Customer User
Physical persons, and their contact data, which belong to a customer. These are the people raising tickets.
Dynamic Field
A field used in tickets and articles to extend the data which can be saved in a ticket or article. They are saved from values in the database or accessed from outside resources.
Escalation Times
The defined amount of working time before a ticket breaches an agreement.
Front end
The graphical interface to OTRS as viewed in a browser.
This is a resource within OTRS. An :term:`agent` or a :term:`customer` can be assigned permissions to this resource as needed. Additionally, they can be used for access control, processes and web services.
An invoker is a special Perl module which allows OTRS to provide information to a remote system via REST or HTTP. Invokers must be developed in Perl by a back end developer.
A mapping allows OTRS to provide inbound and outbound translation of data allowing us to offer a specific data construction to rebuild incoming structures to meet our needs.
Similar to a web hook, a provider operation offers a specific sub-set of OTRS Perl API functionality to external systems.
Process Path


User avatar None

New source string

OTRS 7 / Administration ManualEnglish

New source string a year ago
Browse all component changes


English English
No related strings found in the glossary.

Source information

Source string location
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 1066