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Context English State
To edit a chat channel:
Click on a chat channel in the list of chat channels.
Edit Chat Channel Screen
Chat Channel Settings
Name \*
Group \*
Select which :doc:`../users-groups-roles/groups` can access the chat channel.
Available to customer users
Select the checkbox if you want to display the chat channel for customer users.
Available to public users
Select the checkbox if you want to display the chat channel for public users.
Valid \*
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
Enable Chat Support
The chat feature is not enabled by default.
To enable the chat feature:
Go to *System Configuration* screen.
Navigate to *Core → Chat* in the navigation tree.
Enable the setting ``ChatEngine::Active``.
When the chat feature is enabled, the *Default channel* is automatically created if it does not exist.
To review all chat related settings:
Search for the term ``ChatEngine`` in the search box.
Review the settings.
Agents need to have at least *ro* permissions to the groups set up in the following settings:
FAQ Category
Use this screen to manage categories available in FAQ articles. A fresh OTRS installation already contains a category by default. The category management screen is available in the *FAQ Category* module of the *Administration* group.
FAQ Category Management Screen
Manage FAQ Categories


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OTRS 7 / Administration ManualEnglish

New source string a year ago
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String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 108