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If desired calendar is not listed here, please make sure that you have at least *create* permissions.
Update existing appointments?
If checked, all existing appointments in the calendar with same ``UniqueID`` will be overwritten.
Chat Channels
Being able to offer chat possibilities to customers is a must-have for many organizations. Depending on the amount of customer chat requests and the organization's structure, it must be possible to group chat requests.
OTRS offers chat channels with different permissions per channel, so it is, e.g. possible to have different chat channels for registered contract customers and public prospects.
Use this screen to add chat channels to the system. A fresh OTRS installation contains no chat channels by default. The chat channel management screen is available in the *Chat Channels* module of the *Administration* group.
Chat Channel Management Screen
Manage Chat Channels
To add a chat channel:
Click on the *Add Chat Channel* button in the left sidebar.
Add Chat Channel Screen
Chat channels can not be deleted from the system. They can only be deactivated by setting the *Validity* option to *invalid* or *invalid-temporarily*.
To edit a chat channel:
Click on a chat channel in the list of chat channels.
Edit Chat Channel Screen
Chat Channel Settings
Name \*
Group \*
Select which :doc:`../users-groups-roles/groups` can access the chat channel.
Available to customer users
Select the checkbox if you want to display the chat channel for customer users.
Available to public users
Select the checkbox if you want to display the chat channel for public users.
Valid \*
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
Enable Chat Support
The chat feature is not enabled by default.
To enable the chat feature:
Go to *System Configuration* screen.


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OTRS 7 / Administration ManualEnglish

New source string a year ago
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String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 95