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  3. OTRS::ITSM Manual
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Process Management
After installation of the package two new scripts are added to the script task activity element of process management.
New Scripts
To see the new scripts:
Go to the *Process Management* screen of the administrator interface.
Create a new process or select an existing process that contains a script task activity.
Click on the *Activities* item in the *Available Process Elements* widget in the left sidebar.
Create a new script task activity or edit an existing one.
Select one of the new scripts ``TicketLinkITSMConfigItem`` and ``TicketUpdateByLinkedCI`` in the *Script* drop-down.
Click on the *Save* button, if the *Configure* button is not visible next to the *Script* drop-down.
Click on the *Configure* button to add parameters (key-value pairs) for the script.
``TicketLinkITSMConfigItem``
This script searches for one or more configuration items and link all matches to the ticket.
Configuration Screen for ``TicketLinkITSMConfigItem`` Script
The main search parameters can be selected in the first section. The following parameters can be used for restrictions:
Deployment State
Incident State
Link Type
Additional search parameters can be set as key-value pairs in the second section. Some keys are added by default.
``TicketUpdateByLinkedCI``
This script copies all specified attributes of a linked configuration item to the ticket.
Configuration Screen for ``TicketUpdateByLinkedCI`` Script
Behavior \*
Desired behavior if more than one linked configuration item is found (matching all conditions).
Copy attributes from configuration item that was linked first.
Copy attributes from configuration item that was linked last.
Ignore configuration item, do not copy anything.
The third section is used for mapping of configuration item attributes (keys) to ticket attributes (values).
Web Services
This package adds some new operations for creating, changing, retrieving, deleting and searching configuration items via generic interface. The following operations are available:
``ConfigItemCreate()``
ComponentTranslation
This translation Translated OTRS 7/OTRS::ITSM Manual Deployment State
The following strings have the same context and source.
Translated OTRS 7/ITSM Configuration Management Deployment State
Translated OTRS 7/Feature Add-ons Manual Deployment State

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read-only
Source string location
../../content/itsm-configuration-management/admin/processes-automation/process-management.rst:36 ../../content/itsm-configuration-management/admin/processes-automation/process-management.rst:58
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 710