Source string Read only

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Context English State
Click on the row of a service level agreement.
Service Level Agreement Zoom Screen
The *Service Level Agreement Zoom* screen has an own menu.
At the bottom of the screen the associated services are displayed. If you click on a service, the :doc:`service` zoom screen will open.
Tickets
After installation of the package some new fields will be available in the ticket screens.
New Email Ticket
After installation of the package some new fields will be available in the *New Email Ticket* screen.
New Email Ticket Screen
New Fields
Select a service for the new ticket.
Service Level Agreement
Select a service level agreement for the new ticket.
To make these fields mandatory, enable these system configuration settings:
``Ticket::Frontend::AgentTicketEmail###ServiceMandatory``
``Ticket::Frontend::AgentTicketEmail###SLAMandatory``
New Phone Ticket
After installation of the package some new fields will be available in the *New Phone Ticket* screen.
New Phone Ticket Screen
``Ticket::Frontend::AgentTicketPhone###ServiceMandatory``
``Ticket::Frontend::AgentTicketPhone###SLAMandatory``
Ticket Zoom
After installation of the package some new fields will be available in the *Free Fields* window of *Ticket Zoom* screen.
Free Fields Window
``Ticket::Frontend::AgentTicketFreeText###ServiceMandatory``
``Ticket::Frontend::AgentTicketFreeText###SLAMandatory``
ITSM Incident Problem Management
The service desk (which, according to ITIL, is not a process but a function) is usually the ticket system's main field of application. All user messages and notifications from system monitoring and internal IT organization converge here. The ITIL service management process, closely interwoven with the service desk, describes which work steps, information, escalations and/or interfaces are relevant in connection with the processing of incidents or service requests.
The incident and problem management processes within OTRS::ITSM are based on ITIL recommendations and ITIL terminology. At the same time, user comfort was a main consideration, and terms known from OTRS have been retained as much as possible.
``ITSMReviewRequired``
This is a drop-down dynamic field that contains *Yes* and *No* to indicate if a review is required.

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New source string

OTRS 7 / OTRS::ITSM ManualEnglish

New source string a year ago
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Glossary

English English
No related strings found in the glossary.

Source information

Flags
ignore-same, read-only
Source string location
../../content/itsm-core/agent/tickets/new-email-ticket.rst:26
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 849