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Context English State
General Catalog
As the name indicates, the general catalog serves for basic ITSM relevant configurations in OTRS::ITSM.
Administrator Interface
This chapter describes the new features that are available in the administrator interface after installation of the package.
After installation of the package a new module will be available in the administrator interface.
Use this screen to add catalog classes and items to the system. If only this package is installed to the system without any OTRS::ITSM packages, then the general catalog contains no entries. Install other OTRS::ITSM packages (e.g. :doc:`../../../itsm-core`) to add some classes and items to the catalog. The general catalog management screen is available in the *General Catalog* module of the *Administration* group.
General Catalog Management Screen
Manage General Catalog
To add a catalog class:
Click on the *Add Catalog Class* button in the left sidebar.
Fill in the required fields.
Click on the *Save* button.
Add Catalog Class Screen
Catalog classes can not be deleted from the system. They can only be deactivated by setting the *Validity* option to *invalid* or *invalid-temporarily*.
To add a catalog item:
Select a catalog class in the list of catalog classes.
Click on the *Add Catalog Item* button in the left sidebar.
Add Catalog Item Screen
Catalog items can not be deleted from the system. They can only be deactivated by setting the *Validity* option to *invalid* or *invalid-temporarily*.
This translation Translated OTRS 7/OTRS::ITSM Manual Administration
The following strings have the same context and source.
Translated OTRS 7/OTRS Administration
Translated OTRS 7/Administration Manual Administration
Translated OTRS 7/Feature Add-ons Manual Administration


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OTRS 7 / OTRS::ITSM ManualEnglish

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Source string location
../../content/general-catalog/admin/administration.rst:2 ../../content/import-export/admin/administration.rst:2 ../../content/itsm-change-management/admin/administration.rst:2 ../../content/itsm-configuration-management/admin/administration.rst:2 ../../content/itsm-core/admin/administration.rst:2
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 6