Changes

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            "target": "**OTRS** is upgraded by the *Customer Solutions Team*. Please contact us via support@otrs.com or in the `OTRS Portal`_.",
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            "user": null,
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            "timestamp": "2023-11-24T15:10:51.648610Z",
            "action": 59,
            "target": "OTRS will not support Internet Explorer in future versions.",
            "id": 954675,
            "action_name": "String updated in the repository",
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            "user": null,
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            "timestamp": "2023-11-24T15:10:51.648601Z",
            "action": 59,
            "target": "OTRS will not support Oracle as application database in future versions.",
            "id": 954674,
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            "timestamp": "2023-11-24T15:10:51.648590Z",
            "action": 59,
            "target": "For very high loads, it can be required to operate OTRS on a cluster of multiple front end servers. This is a complex task with many pitfalls. Therefore, OTRS Group provides support for clusters in its `managed OTRS`_ environment exclusively.",
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            "timestamp": "2023-11-24T15:10:51.648574Z",
            "action": 59,
            "target": "**OTRS** is installed by the *Customer Solutions Team*. Please contact us via support@otrs.com or in the `OTRS Portal`_.",
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            "user": null,
            "author": null,
            "timestamp": "2023-06-08T12:18:41.862020Z",
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            "id": 367042,
            "action_name": "Resource updated",
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            "user": null,
            "author": null,
            "timestamp": "2023-06-08T12:18:41.862009Z",
            "action": 59,
            "target": "It is recommended to create a symbolic link named ``/opt/otrs`` that always points to the latest OTRS version. Using symbolic link makes it easier to manage the OTRS updates, because you can leave the directory of the previous version untouched, only the symbolic link needs to be changed.",
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            "user": null,
            "author": null,
            "timestamp": "2023-06-08T12:18:41.861997Z",
            "action": 59,
            "target": "OTRS cannot be upgraded from OTRS 5 or earlier directly to OTRS 7. Upgrades to all available major versions have to be made sequentially instead. For example, if you come from OTRS 4, OTRS has to be upgraded to OTRS 5 first, then to OTRS 6 and finally to OTRS 7.",
            "id": 367040,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-06-08T12:18:41.861983Z",
            "action": 59,
            "target": "Major upgrade: you are using an OTRS 6 and you want to have the latest OTRS 7 version.",
            "id": 367039,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-06-08T12:18:41.861962Z",
            "action": 59,
            "target": "Patch level update: you are using OTRS 7 and you want to have the latest OTRS 7 version.",
            "id": 367038,
            "action_name": "String updated in the repository",
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            "timestamp": "2023-05-15T06:39:47.717402Z",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717392Z",
            "action": 59,
            "target": "To verify the Elasticsearch installation, you can use the following command:",
            "id": 356848,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717382Z",
            "action": 59,
            "target": "Restart Elasticsearch afterwards, or indexes will not be built.",
            "id": 356847,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717372Z",
            "action": 59,
            "target": "Additionally, OTRS requires plugins to be installed into Elasticsearch. When a newer Elasticsearch version is installed, the plugins have to be removed and installed again.",
            "id": 356846,
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            "timestamp": "2023-05-15T06:39:47.717362Z",
            "action": 59,
            "target": "Please refer to the :doc:`requirements` chapter for the supported versions.",
            "id": 356845,
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717352Z",
            "action": 59,
            "target": "Upgrade your Elasticsearch installation if newer version is available. For more information read the `Upgrade Elasticsearch`_ chapter in the official documentation.",
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            "action_name": "String updated in the repository",
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            "timestamp": "2023-05-15T06:39:47.717342Z",
            "action": 59,
            "target": "Upgrade Elasticsearch",
            "id": 356843,
            "action_name": "String updated in the repository",
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            "timestamp": "2023-05-15T06:39:47.717332Z",
            "action": 59,
            "target": "Please also run this script in case of patch level updates.",
            "id": 356842,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717321Z",
            "action": 59,
            "target": "The migration script will perform many checks on your system and give you advice on how to install missing Perl modules etc., if that is required. If all checks succeeded, the necessary migration steps will be performed.",
            "id": 356841,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717311Z",
            "action": 59,
            "target": "OTRS requires a supported stable version of Node.js to be installed. Please refer to the `Node.js installation instructions`_.",
            "id": 356840,
            "action_name": "String updated in the repository",
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            "user": null,
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            "timestamp": "2023-05-15T06:39:47.717300Z",
            "action": 59,
            "target": "Execute this command to get an install command to install the missing dependencies:",
            "id": 356839,
            "action_name": "String updated in the repository",
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            "timestamp": "2023-05-15T06:39:47.717289Z",
            "action": 59,
            "target": "To install the required and optional packages, you can use either CPAN or the package manager of your Linux distribution.",
            "id": 356838,
            "action_name": "String updated in the repository",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717279Z",
            "action": 59,
            "target": "Please note that OTRS requires a working Perl installation with all *core* modules such as the module ``version``. These modules are not explicitly checked by the script. You may need to install a ``perl-core`` package on some systems like RHEL that do not install the Perl core packages by default.",
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            "action_name": "String updated in the repository",
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        {
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            "user": null,
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            "timestamp": "2023-05-15T06:39:47.717268Z",
            "action": 59,
            "target": "Use the following script to get an overview of all installed and required CPAN modules and other external dependencies.",
            "id": 356836,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/356836/?format=api"
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717257Z",
            "action": 59,
            "target": "Check for hidden files with the ``ls -a`` command like ``.fetchmailrc``, ``.mailfilter``, ``.procmailrc`` in the previous OTRS directory. If these files exist without ``.dist`` extension, copy them to the OTRS folder using the ``cp -p`` command to preserve the permissions.",
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717246Z",
            "action": 59,
            "target": "If you need to revert the update, you can change the target of the symbolic link back if you **did not run** the migration script already in step 4. If the migration script was executed, the database needs to be restored from the backup in case of a rollback.",
            "id": 356834,
            "action_name": "String updated in the repository",
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            "user": null,
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            "timestamp": "2023-05-15T06:39:47.717226Z",
            "action": 59,
            "target": "Unpack command for ``otrs-patchlevel-update-x.y.z.tar.bz2``:",
            "id": 356832,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/356832/?format=api"
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            "timestamp": "2023-05-15T06:39:47.717216Z",
            "action": 59,
            "target": "Unpack command for ``otrs-patchlevel-update-x.y.z.tar.gz``:",
            "id": 356831,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/356831/?format=api"
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            "user": null,
            "author": null,
            "timestamp": "2023-05-15T06:39:47.717206Z",
            "action": 59,
            "target": "Package ``bzip2`` is not installed in some systems by default. Make sure, that ``bzip2`` is installed before unpacking ``otrs-patchlevel-update-x.y.z.tar.bz2``.",
            "id": 356830,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/356830/?format=api"
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            "user": null,
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            "timestamp": "2023-05-15T06:39:47.717196Z",
            "action": 59,
            "target": "**Do not forget** to replace the version numbers!",
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            "timestamp": "2023-05-15T06:39:47.717185Z",
            "action": 59,
            "target": "You can obtain either ``otrs-patchlevel-update-x.y.z.tar.gz`` or ``otrs-patchlevel-update-x.y.z.tar.bz2``. Unpack the source archive (for example, using ``tar``) into the directory ``/opt``, and create a symbolic link ``/opt/otrs`` that points to ``/opt/otrs-x.y.z``.",
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            "action_name": "String updated in the repository",
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            "timestamp": "2023-05-15T06:39:47.717176Z",
            "action": 59,
            "target": "It is recommended to have an up-to-date list of files which are added manually or changed in the system.",
            "id": 356827,
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