Changes

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            "target": "The relative time since ticket creation and now.",
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            "target": "Accumulated time units of the time units stored in the articles.",
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            "target": "There is an option in the widget configuration where the screen after ticket creation can be selected for each type of ticket create screen separately. An agent can decide if the next screen should be the ticket create screen again or the detail view of the created ticket.",
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            "timestamp": "2023-12-01T14:48:24.483067Z",
            "action": 59,
            "target": "By using the *Organizer Hover* switch, the agent can activate and deactivate the generated sub menu which appears when they hover the mouse over an organizer item. If there is no such switch, this feature is deactivated to all agents.",
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            "action": 59,
            "target": "Start a search (s)",
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            "target": "Contents",
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            "timestamp": "2023-09-12T08:18:18.473260Z",
            "action": 59,
            "target": "The *Search Results* screen and its widgets can be configured as any other screen in **OTRS**.",
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            "timestamp": "2023-09-12T08:18:18.473251Z",
            "action": 59,
            "target": "Filter conditions can be saved as preset. The filter preset can be reused at any time. The usage of the filter preset is explained in the :doc:`navigation-and-usage` chapter.",
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            "timestamp": "2023-09-12T08:18:18.473241Z",
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            "target": "Each filter condition can be edited, disabled, removed or inverted. The inverted filter condition is displayed with red background.",
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            "timestamp": "2023-09-12T08:18:18.473232Z",
            "action": 59,
            "target": "Several filter conditions can be applied and combined at the same time. To add another filter condition, repeat the steps explained above.",
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            "action": 59,
            "target": "The results are now displayed according to the filters specified. In this section it is also possible to add a custom label for the filter.",
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            "action": 59,
            "target": "Search Filtering Action",
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            "user": null,
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            "timestamp": "2023-09-12T08:18:18.473204Z",
            "action": 59,
            "target": "Click on the *Submit* button.",
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            "timestamp": "2023-09-12T08:18:18.473195Z",
            "action": 59,
            "target": "Select or enter a value.",
            "id": 414644,
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            "timestamp": "2023-09-12T08:18:18.473186Z",
            "action": 59,
            "target": "Select an *Operator*. The operator depends on the selected field of the business object.",
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            "target": "Select a *Field* of the business object.",
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            "timestamp": "2023-09-12T08:18:18.473167Z",
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            "target": "Click on a business object in the *Search Filtering* section.",
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            "timestamp": "2023-09-12T08:18:18.473157Z",
            "action": 59,
            "target": "Open the filter section by clicking the filter icon in the breadcrumb bar.",
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            "timestamp": "2023-09-12T08:18:18.473148Z",
            "action": 59,
            "target": "To apply a filter:",
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            "action": 59,
            "target": "To find the desired object, open the filter section from the breadcrumb bar and use the filters to narrow the results. This section allows you to add fields of business objects, by which the search results list should be filtered. The filters can be saved as presets.",
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            "timestamp": "2023-09-12T08:18:18.473128Z",
            "action": 59,
            "target": "This screen lists all objects that match the search term. The objects are grouped by type. Clicking on an entry opens the corresponding detail view of the business object.",
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            "action": 59,
            "target": "Alternatively you can press the *Enter* key on your keyboard or click on the magnification glass icon to access the *Search Results* screen.",
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            "timestamp": "2023-09-12T08:18:18.473110Z",
            "action": 59,
            "target": "Click on the *Show All* button to display all results of the search. After clicking the *Show All* button in the overlay the results are presented in separate widgets per business object type. The *Search Results* screen is similar to the :doc:`personal-dashboard` view.",
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            "action": 59,
            "target": "The results of the search are first presented as preview in an overlay weighted by the relevance of the search term. Clicking on a single entry in the list opens the detail view of the corresponding business object. The headlines of the section are also clickable and show the search results for the corresponding business object.",
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            "target": "Search Results Preview Screen",
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            "action": 59,
            "target": "The system remembers the previous searches, and they are displayed below the input field in the *Recent Searches* section. Enter a search term and you will get a search results preview in a few seconds. Selecting a previous search opens the *Search Results* screen immediately.",
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            "action": 59,
            "target": "Use this menu item to search for something. The document search feature is available if you click on the magnification glass icon in the header bar.",
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            "action": 59,
            "target": "For this action the ticket needs to be locked to the agent who is performing the action.",
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796573Z",
            "action": 0,
            "target": "",
            "id": 350508,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/350508/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070472/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796555Z",
            "action": 59,
            "target": "Send the email.",
            "id": 350507,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350507/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070471/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796532Z",
            "action": 59,
            "target": "The email client opens with a pre-configured text.",
            "id": 350506,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350506/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070470/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796514Z",
            "action": 59,
            "target": "Click on the registration link.",
            "id": 350505,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350505/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070469/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796492Z",
            "action": 59,
            "target": "To create an account via email:",
            "id": 350504,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350504/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070468/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796474Z",
            "action": 59,
            "target": "To create an account via the form:",
            "id": 350503,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350503/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070467/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
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            "action": 59,
            "target": "Depending on the settings there are two possibilities to register a new account.",
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            "action_name": "String updated in the repository",
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        },
        {
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            "user": null,
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            "action": 59,
            "target": "This action is typically used to involve third parties via email without the customer user of the ticket being able to view this mail communication. For this reason, the article is not visible to the customer user by default. If the addressee (the third party) sends a reply email, this reply is also not visible to the customer user of the ticket.",
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            "action_name": "String updated in the repository",
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        {
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            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2023-05-02T12:36:34.796415Z",
            "action": 59,
            "target": "This action allows agents to send an email and to add the email as an article to the ticket.",
            "id": 350500,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350500/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070463/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2023-05-02T12:36:34.796377Z",
            "action": 59,
            "target": "This widget works differently than the *People* widget in a ticket detail view, which shows involved agents regardless of their chat status.",
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            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350498/?format=api"
        },
        {
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            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2023-05-02T12:36:34.796357Z",
            "action": 59,
            "target": "An additional icon is displayed next to the name for starting a direct chat.",
            "id": 350497,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350497/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070461/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2023-05-02T12:36:34.796337Z",
            "action": 59,
            "target": "The user is set as unavailable for chats. This can be the case when an agent has disabled the chat availability in the :doc:`personalization` menu or if the chat has been deactivated in the system configuration.",
            "id": 350496,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350496/?format=api"
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        {
            "unit": "http://translate.otrs.com/api/units/2070460/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2023-05-02T12:36:34.796318Z",
            "action": 59,
            "target": "The user is away and the idle time defined in the system configuration has reached.",
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            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350495/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070459/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2023-05-02T12:36:34.796299Z",
            "action": 59,
            "target": "The user is available for internal or external chats.",
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            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/350494/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2070458/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2023-05-02T12:36:34.796274Z",
            "action": 59,
            "target": "A colored circle icon next to a user’s name indicates the status of chat availability.",
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            "action_name": "String updated in the repository",
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}