Translation components API.

See the Weblate's Web API documentation for detailed description of the API.

GET /api/translations/otrs/user-manual/en/changes/?format=api
HTTP 200 OK
Allow: GET, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept

{
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            "timestamp": "2024-04-09T14:31:14.548065Z",
            "action": 0,
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            "id": 1030950,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/1030950/?format=api"
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            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
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            "user": null,
            "author": null,
            "timestamp": "2024-04-09T14:31:14.548046Z",
            "action": 59,
            "target": "*Customer Users ↔ Services* filter is applied before the one for *Types ↔ Services*.",
            "id": 1030949,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1030949/?format=api"
        },
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            "unit": null,
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2024-04-08T07:49:41.876643Z",
            "action": 0,
            "target": "",
            "id": 1030757,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/1030757/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267736/?format=api",
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-04-08T07:49:41.876620Z",
            "action": 59,
            "target": "The time in minutes from ticket creation to first response (based on working time) only if first response escalation time is set.",
            "id": 1030756,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1030756/?format=api"
        },
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            "unit": null,
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
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            "timestamp": "2024-03-26T14:10:22.831448Z",
            "action": 0,
            "target": "",
            "id": 1028893,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/1028893/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267105/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831439Z",
            "action": 59,
            "target": "If you want to make all contacts searchable by every customer user, you can enable this by removing the tick from the system configuration option ``CustomContactFieldsRestrictContactsToCustomerOnly`` and setting it as not enabled.",
            "id": 1028892,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028892/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267104/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831430Z",
            "action": 59,
            "target": "The functionality is by default limited to search just contacts that are from the same company. Otherwise all contacts of all companies would be visible to every customer user that has access to the external interface.",
            "id": 1028891,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028891/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267103/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831419Z",
            "action": 59,
            "target": "To display the dynamic field of type *Customer* in the external interface, see the :otrsdoc:`Dynamic Fields <admin/processes-automation/dynamic-fields/>` chapter of the administration manual.",
            "id": 1028890,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028890/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267102/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831409Z",
            "action": 59,
            "target": "This feature allows you to list tickets for customer users that they do not otherwise have access to. The customer users can be added to any ticket as dynamic field, even if they are not the customer user of the ticket.",
            "id": 1028889,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028889/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267101/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831398Z",
            "action": 59,
            "target": "Custom Contact Ticket List",
            "id": 1028888,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028888/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267100/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831387Z",
            "action": 59,
            "target": "If a dynamic field of type *Customer* contains the customer user who is logged in to the external interface, the *Ticket List* screen is extended with a new menu item. This menu item lists the tickets, where the customer user is added as dynamic field. The label of this menu item will be the label of the dynamic field.",
            "id": 1028887,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028887/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2267099/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-26T14:10:22.831366Z",
            "action": 59,
            "target": "Customer Dynamic Field",
            "id": 1028886,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028886/?format=api"
        },
        {
            "unit": null,
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237899Z",
            "action": 0,
            "target": "",
            "id": 1028498,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/1028498/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266737/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237891Z",
            "action": 59,
            "target": "Controls if *read only* or *read-write* permission is needed to count the tickets.",
            "id": 1028497,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028497/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266736/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237882Z",
            "action": 59,
            "target": "Ticket Permissions \\*",
            "id": 1028496,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028496/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266735/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237872Z",
            "action": 59,
            "target": "If you select *All tickets*, every ticket will be counted, even those tickets for which the agent does not have the sufficient rights. Selecting the *Permitted tickets* option will count only the tickets for which the agent has proper permissions.",
            "id": 1028495,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028495/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266734/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237863Z",
            "action": 59,
            "target": "Count Tickets \\*",
            "id": 1028494,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028494/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266733/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237854Z",
            "action": 59,
            "target": "Customer Activity Widget Configuration",
            "id": 1028493,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028493/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266732/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237844Z",
            "action": 59,
            "target": "The behavior of the ticket count feature can be changed in the widget configuration.",
            "id": 1028492,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028492/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266731/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237832Z",
            "action": 59,
            "target": "Click on the × button in the last column.",
            "id": 1028491,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028491/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266730/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237823Z",
            "action": 59,
            "target": "To remove a customer from the widget:",
            "id": 1028490,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028490/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266729/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237814Z",
            "action": 59,
            "target": "Click on the *Add Selected* button.",
            "id": 1028489,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028489/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266728/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237805Z",
            "action": 59,
            "target": "Select the customers that you want to display in the widget.",
            "id": 1028488,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028488/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266727/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237796Z",
            "action": 59,
            "target": "Click on the plus button in the header of the widget.",
            "id": 1028487,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028487/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266726/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237787Z",
            "action": 59,
            "target": "To add customers to the widget:",
            "id": 1028486,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028486/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266725/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237778Z",
            "action": 59,
            "target": "Add or remove the *Customer Activity* widget. You can rearrange the widgets as well.",
            "id": 1028485,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028485/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266724/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237769Z",
            "action": 59,
            "target": "Open the screen configuration of the *Dashboard*.",
            "id": 1028484,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028484/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266723/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237759Z",
            "action": 59,
            "target": "To turn on and off the widget:",
            "id": 1028483,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028483/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266722/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237750Z",
            "action": 59,
            "target": "The tickets are summed per row and per column. Clicking on the customer itself leads to the customer detail view. Clicking on one of the number in each row leads to a separate ticket list, where exactly these tickets are displayed. If you hover over the numbers in the matrix instead, a popover card with exactly the same list of tickets will be displayed, so you can have a quick look at the tickets behind the numbers. This does not apply to the assigned numbers in the *Total* row at the footer of the widget.",
            "id": 1028482,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028482/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266721/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237741Z",
            "action": 59,
            "target": "For the selected customers the number of open/unlocked, open/locked and escalated tickets will be shown.",
            "id": 1028481,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028481/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266720/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237732Z",
            "action": 59,
            "target": "If an agent is already using the widget in OTRS 7, the settings and the content will be fully migrated from the previous version.",
            "id": 1028480,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028480/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266719/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237722Z",
            "action": 59,
            "target": "Clicking on the *Add Customer* button opens an action where you can filter for one or more desired customers and select them via a checkbox. Submitting the form will populate the widget with the customers.",
            "id": 1028479,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028479/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266718/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237712Z",
            "action": 59,
            "target": "Customer Activity Widget Without Selected Customer",
            "id": 1028478,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028478/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266717/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237702Z",
            "action": 59,
            "target": "Every agent can choose the customers he wants to see. The widget is empty by default, since no customer has been selected yet.",
            "id": 1028477,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028477/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2266716/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237692Z",
            "action": 59,
            "target": "This dashboard widget allows agents to define a set of customers to automatically query. It displays a table showing the related number of open, locked and escalated tickets. Drill down to specific tickets by simply clicking on one of the numbers shown per customer.",
            "id": 1028476,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028476/?format=api"
        },
        {
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            "user": null,
            "author": null,
            "timestamp": "2024-03-22T15:57:21.237675Z",
            "action": 59,
            "target": "Customer Activity Widget",
            "id": 1028475,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1028475/?format=api"
        },
        {
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            "timestamp": "2024-03-19T13:10:03.726070Z",
            "action": 0,
            "target": "",
            "id": 1027523,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/1027523/?format=api"
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        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
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            "timestamp": "2024-03-19T13:10:03.726061Z",
            "action": 59,
            "target": ":otrsdoc:`Ticket notifications <admin/communication-notifications/ticket-notifications/>` have to be also configured by the system administrator in order to receive the notifications.",
            "id": 1027522,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027522/?format=api"
        },
        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.726052Z",
            "action": 59,
            "target": "Select one or more ticket attributes from the drop-down lists.",
            "id": 1027521,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027521/?format=api"
        },
        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.726042Z",
            "action": 59,
            "target": "These settings are for customizing personal notifications. In this screen the agents can set various ticket attributes to focus on those tickets.",
            "id": 1027520,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027520/?format=api"
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        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.726033Z",
            "action": 59,
            "target": "This feature allows agents to set various ticket attributes as focus topics. Each agent can focus on multiple ticket attributes and each ticket attribute can be focused on by multiple agents. Some new filter options are available for ticket lists to filter for focus topics.",
            "id": 1027519,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027519/?format=api"
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        {
            "unit": "http://translate.otrs.com/api/units/2265969/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
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            "user": null,
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            "timestamp": "2024-03-19T13:10:03.726023Z",
            "action": 59,
            "target": "With this feature, agents can easily and quickly identify all relevant tickets by defining the ticket properties in their personal settings, that belong to their focus topics. For each selected focus topic, agents can receive notifications, for example, when tickets are created or SLA times are reached. The available options for defining focus topics are not limited to services but include all ticket properties as well as dynamic fields. The ticket properties for the focus topic settings in the agent preferences are enabled/disabled in the system configuration.",
            "id": 1027518,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027518/?format=api"
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        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.726014Z",
            "action": 59,
            "target": "This feature supports agents in keeping track of all incidents and requests that relate to a specific focus topic. This is especially helpful when many tickets are handled by different agents at the same time.",
            "id": 1027517,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027517/?format=api"
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        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.726004Z",
            "action": 59,
            "target": "This feature is not enabled by default. It has to be enabled by ``AgentPersonalPreference::Groups###0999-FocusTopics`` setting of the administrator interface.",
            "id": 1027516,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027516/?format=api"
        },
        {
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            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.725994Z",
            "action": 59,
            "target": "Focus Topic Settings",
            "id": 1027515,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027515/?format=api"
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        {
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            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
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            "user": null,
            "author": null,
            "timestamp": "2024-03-19T13:10:03.725977Z",
            "action": 59,
            "target": "Ticket articles can be sent as email attachments. The agents can select multiple articles from one ticket and forward them at the same time instead of forwarding only a single article. A checkbox is displayed next to each article in the *Communication Stream* and in the *Communication Compact* widgets and a *Forward* menu item is displayed in the header of the widget. Clicking on this menu item opens the *Forward via Email* action and attaches all selected articles as attachments.",
            "id": 1027514,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1027514/?format=api"
        },
        {
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            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
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            "timestamp": "2024-03-12T16:55:46.659240Z",
            "action": 0,
            "target": "",
            "id": 1023259,
            "action_name": "Resource updated",
            "url": "http://translate.otrs.com/api/changes/1023259/?format=api"
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            "user": null,
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            "timestamp": "2024-03-12T16:55:46.659231Z",
            "action": 59,
            "target": "Announcement Details",
            "id": 1023258,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1023258/?format=api"
        },
        {
            "unit": "http://translate.otrs.com/api/units/2263863/?format=api",
            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
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            "user": null,
            "author": null,
            "timestamp": "2024-03-12T16:55:46.659221Z",
            "action": 59,
            "target": "Clicking on an entry in the widget will expand the announcement to see the details.",
            "id": 1023257,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1023257/?format=api"
        },
        {
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            "component": "http://translate.otrs.com/api/components/otrs/user-manual/?format=api",
            "translation": "http://translate.otrs.com/api/translations/otrs/user-manual/en/?format=api",
            "user": null,
            "author": null,
            "timestamp": "2024-03-12T16:55:46.659211Z",
            "action": 59,
            "target": "Internal news or information can be added via the administrator interface to appear with the corresponding *Announcements* widget in the agent interface. A click opens the detailed view of the respective news item, containing the title, content, creation date and change date. The widget can be individually activated or deactivated as an optional widget in the agent dashboard. The *Announcements* widget makes it easier to inform employees about events, innovations and offers.",
            "id": 1023256,
            "action_name": "String updated in the repository",
            "url": "http://translate.otrs.com/api/changes/1023256/?format=api"
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}