Unit Instance

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    "source": [
        "Defines if a ticket lock is required in the decision screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner)."
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    "note": "SysConfig",
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    "position": 26,
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    "num_words": 36,
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    "id": 1558988,
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    "timestamp": "2020-01-15T08:43:46.569707Z"
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