Unit Instance

HTTP 200 OK
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        "With this feature, agents can easily and quickly identify all relevant tickets by defining the ticket properties in their personal settings, that belong to their focus topics. For each selected focus topic, agents can receive notifications, for example, when tickets are created or SLA times are reached. The available options for defining focus topics are not limited to services but include all ticket properties as well as dynamic fields. The ticket properties for the focus topic settings in the agent preferences are enabled/disabled in the system configuration."
    ],
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    "target": [
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    ],
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    "labels": [],
    "state": 100,
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    "translated": true,
    "approved": false,
    "position": 692,
    "has_suggestion": false,
    "has_comment": false,
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    "num_words": 87,
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    "priority": 100,
    "id": 2265969,
    "web_url": "http://translate.otrs.com/translate/otrs/user-manual/en/?checksum=288037dd37ebab1c",
    "url": "http://translate.otrs.com/api/units/2265969/?format=api",
    "explanation": "",
    "extra_flags": "",
    "pending": false,
    "timestamp": "2024-03-19T13:10:03.473250Z"
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