OTRS/Administration Manual — Spanish (Mexico) @ OTRS Translations: Ticket

Zen

	English	Spanish (Mexico)	Actions
	Operation
	Similar to a web hook, a provider operation offers a specific sub-set of OTRS Perl API functionality to external systems.
	Process	Proceso
	Process Path
	A resource is any object which has effective permissions. This can be, but is not limited to, a ticket, dashboard widget, statistic, or module.
	Screen
	A graphical interface to OTRS viewed in a browser (see also :term:`Front end`).
	A means of delivering added value to customers by making it easier for customers or helping them to achieve their desired results without them having to personally bear the responsibility for specific costs and risks.
	Service Level Agreement	Acuerdo de Nivel de Servicio
	A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.
	Service Request
	(see also :term:`Ticket`).
	Sequence Flow	Flujo de Secuencia
	Sequence Flow Action	Acción de Flujo de Secuencia
	(see also :term:`Service Level Agreement`).
	Ticket	Ticket
	A ticket is a collection of all communications with a customer during the course of a service request. A ticket contains article, which are the communication received from or sent to customers, agents, external systems, etc. Tickets belong to a customer user, are assigned to agents and reside in queues.
	Transport	Transporte
	A transport is the method chosen for communication. OTRS support REST and SOAP.
	User Task Activity Dialog	Diálogo de Actividad para Tarea de Usuario
	Working Time
	A definition of minutes passed during the defined working hours of any :term:`calendar`.
	OTRS Administration Manual
	This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.	Este trabajo tiene derechos de autor de OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Alemania.
	Introduction	Introducción
	This manual is intended for use by OTRS administrators. The chapters describe the administration of the OTRS software. The administrator interface is available in the Admin menu item of the main menu, when you logged in as an administrator. Administrators are users, who are member of the admin group.
	Administrator Interface	Interfaz de Administrador
	The administrator interface contains several modules collected into groups. Use the filter box in the left sidebar to find a particular module by just typing the name to filter.
	This manual shows you the configuration possibilities needed to solve common problems. The chapters:
	Identify a typical use-case for the administrator, to aid in orientation, and explain what OTRS does to provide a solution (warranty).
	Direct you how to configure OTRS to fit your use-case (utility).

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../content/glossary.rst:73 • ../content/processes-automation/process-management.rst:1402 • ../content/processes-automation/process-management.rst:1404 • ../content/processes-automation/process-management.rst:1406 • ../content/processes-automation/process-management.rst:1408 • ../content/processes-automation/process-management.rst:1415 • ../content/processes-automation/process-management.rst:1417 • ../content/processes-automation/process-management.rst:1419 • ../content/processes-automation/process-management.rst:1421 • ../content/tutorials/process-examples.rst:39 • ../content/tutorials/process-examples.rst:41 • ../content/tutorials/process-examples.rst:43 • ../content/tutorials/process-examples.rst:45 • ../content/tutorials/process-examples.rst:47 • ../content/tutorials/process-examples.rst:49 • ../content/tutorials/process-examples.rst:262 • ../content/tutorials/process-examples.rst:264 • ../content/tutorials/process-examples.rst:266 • ../content/tutorials/process-examples.rst:268 • ../content/tutorials/process-examples.rst:270 • ../content/tutorials/process-examples.rst:276 • ../content/tutorials/process-examples.rst:282

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locale/es_MX/LC_MESSAGES/content.po, string 2478