OTRS/Features Manual — Chinese (Simplified) @ OTRS Translations: Administration

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	English	Chinese (Simplified)	Actions
	Target Groups	目标组
	Customer service organizations having many partners or suppliers	拥有许多合作伙伴或供应商的客户服务组织
	External IT service providers	外部IT服务提供商
	Call centers	呼叫中心
	Sales departments and sales companies	销售部门和销售公司
	Advertising or communications agencies	广告或传播机构
	Available in Service Package	可在服务包中找到
	PLATINUM	白金
	Package Name in OTRS Package Manager	OTRS软件包管理器中的软件包名称
	OTRSAdvancedEscalations	OTRSAdvancedEscalations（高级升级）
	Not compatible with the following feature:
	:doc:`advanced-ticket-overview`
	Administrator Interface	管理员界面
	With this package you are able to define your own escalations. You can define fully customized escalation types which contain information about under what circumstances a ticket escalation will start, restart, be suspended, be resumed or stopped.	使用此软件包，您可以定义自己的升级。您可以定义完全自定义的升级类型，其中包含有关在何种情况下工单升级将启动、重新启动、挂起、恢复或停止的信息。
	After installation of the package two new modules will be available in the Ticket Settings group of the administrator interface.	安装软件包后，管理员界面的工单设置组中将提供两个新模块。
	Administration	系统管理
	Two new tables are added to the database after installation of the package. The new tables can be used for reporting via SQL box.	安装软件包后，会在数据库中添加两个新表。新表可用于通过 SQL 查询屏幕生成报表。
	Additionally there are several new system configuration options available. You will find these new options in the group ``OTRSAdvancedEscalations``.	此外，还有几种新的系统配置选项可用。您可在 ``OTRSAdvancedEscalations`` 组中找到这些新选项。
	SQL Box	SQL查询窗口
	Escalation history is available for SQL reporting. The following chapters explain the structure of the database tables.	升级历史记录可用于 SQL 报告。以下章节解释了数据库表的结构。
	``escalation_history`` Table	``escalation_history`` 表
	All escalation events will create new entries in the ``escalation_history`` table, which is the basis to calculate statistics about the completed escalation cycles.	所有升级事件都将在 ``escalation_history`` 表中创建新条目，这是计算已完成升级周期的统计信息的基础。
	To activate the additional reporting of the escalation events, you need to enable the following system configuration option:	要激活升级事件的其它报告，您需要启用以下系统配置选项：
	``Ticket::EventModulePost###EscalationHistory`` (group: ``OTRSAdvancedEscalations``, navigation: Core → Event → EscalationHistory).	``Ticket::EventModulePost###EscalationHistory`` (组: ``OTRSAdvancedEscalations``, 导航: Core → Event → EscalationHistory)。
	Make sure OTRS daemon is running.	确保 OTRS 守护进程正在运行。
	This event module will track the following escalation events:	此事件模块将跟踪以下升级事件：
	``EscalationStart``	``EscalationStart（升级开始）``
	``EscalationStop``	``EscalationStop（升级停止）``
	``EscalationSuspend``	``EscalationSuspend（升级暂停）``
	``EscalationRestart``	``EscalationRestart（重启升级）``
	``EscalationResumeSuspend``	``EscalationResumeSuspend（从升级暂停恢复）``

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../content/advanced-escalations/admin/administration.rst:2 • ../content/introduction.rst:19 • ../content/time-and-quota-management/admin/administration.rst:2

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yesterday

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locale/zh_CN/LC_MESSAGES/content.po, string 41