Zen

Source string Source string

8/10000 · 8

The string is read only.

English Actions
The street name of the customer user.
Zip
The zip code of the customer user.
City
The city of the customer user.
Country
The country of the customer user.
Login Credentials
In this section, login credentials for the customer user can be added.
Username \*
The username of the customer user.
Password
The password of the customer user. The password can be restricted by the admin-configured password policy.
Valid \*
Set the validity of this customer user. Customer users can only be used in OTRS if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the customer user.
Security
In this section, security restrictions for the customer user can be changed.
Login Forbidden
The login is forbidden if the customer user has reached the maximum number of failed logins. In this case, the ability for the customer user to login can be re-enabled here.
Miscellaneous
In this section, additional information about the customer user can be added.
Comment
Add additional information to this customer user. It is recommended that you always fill this field with full sentences for better clarity.
Customer User List
Use this screen to browse through the valid customer users. The customer user list is available from the organizer sidebar.
The customer user list has no bulk actions. If the customer user is online, an icon is active in the *Chat* column. Using this icon, the agent can start a chat with the customer user. A special column in this list is the column *Create*. Clicking on the icon in this column opens the create ticket screen. Clicking on the pencil icon in the column *Edit* opens the edit customer user action.
It is possible to preview a customer user’s business card by hovering the mouse over the username or the name of a customer user. Clicking on a customer user in the list opens the customer user detail view.
Customer User Detail View
Use this screen to see the details of a customer user. The customer user detail view is available when you select a customer user from a customer user list or from a widget where customer users are displayed.
Customer User Detail View Widgets
Like other business object detail views, the customer user detail view is also highly customizable. Some of the following widgets are displayed with the default installation, but others have to be added in the screen configuration.

Loading…

User avatar None

Source string added

  1. OTRS
  2. User Manual
  3. English
Security
3 years ago
Browse all string changes

Things to check

Multiple failing checks

Following checks are failing:
Inconsistent: Portuguese (Brazil), Spanish (Mexico), Chinese (Simplified)

Reset

Glossary

English English
No related strings found in the glossary.

String information

Flags
read-only
Source string location
../content/agent/customer-users.rst:96 • ../content/agent/personalization.rst:55 • ../content/external/personal-preferences.rst:23
String age
3 years ago
Last updated
9 months ago
Source string age
3 years ago
Translation file
locale/content.pot, string 246