OTRS/User Manual — English @ OTRS Translations

This manual is available on the Documentation Portal (https://doc.otrs.com/doc/) only for languages that have at least 90% translation completeness.

Source strings

1,975	Strings	100%	Browse Translate
27,020	Words	100%
162,348	Characters	100%

This translation is being used as source strings within this component.

Strings status

Strings Words Characters
1,975 27,020 162,348	All strings	Browse Translate Zen
1,975 27,020 162,348	Read-only strings	Browse Translate Zen
1 46 234	Strings with any failing checks	Browse Translate Zen
1 46 234	Failing check: Unpluralised	Browse Translate Zen
1,975 27,020 162,348	Strings without a label	Browse Translate Zen

Other components

Component	Approved	Translated	Unfinished	Unfinished words	Unfinished characters	Untranslated	Checks	Suggestions	Comments
Administration Manual	100%	100%	0	0	0	0	16	0	0

Features Manual	100%	100%	0	0	0	0	29	0	0

OTRS GPL-3.0-or-later	100%	100%	0	0	0	0	2,164	0	0

OTRS::ITSM Manual			0	0	0	0	0	0	0

Update Guide			0	0	0	0	0	0	0

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Overview

Project website	otrs.com
Project maintainers	bmu bot-otrs-gitlab
Translation license	proprietary
Translation process	Translations can be made directly. Translation suggestions can be made. Any authenticated user can contribute. The translation uses bilingual files.
File mask	`documentation/user/locale/*/LC_MESSAGES/content.po`
Translation file	Download `locale/content.pot`
Last change	Aug. 5, 2026, 2:57 p.m.
Last change made by	None
Language	English
Language code	en
Text direction	Left to right
Case sensitivity	Case-sensitive
Number of speakers	1,728,900,209
Number of plurals	2
Plural type	One/other
Plurals	Singular	1
Plurals	Plural	0, 2, 3, 4, 5, 6, 7, 8, 9, 10, …
Plural formula	`n != 1`

2 days ago

String statistics

	Strings percent	Hosted strings	Words percent	Hosted words	Characters percent	Hosted characters
Total		1,975		27,020		162,348
Translated	100%	1,975	100%	27,020	100%	162,348
Needs editing	0%	0	0%	0	0%	0
Read-only	100%	1,975	100%	27,020	100%	162,348
Failing checks	1%	1	1%	46	1%	234
Strings with suggestions	0%	0	0%	0	0%	0
Untranslated strings	0%	0	0%	0	0%	0

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Activity in last 12 months


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Quick numbers

27,020

Hosted words

1,975

Hosted strings

100%

Translated

Contributors

and previous 30 days

Trends of last 30 days

−8%

Hosted words

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+9%

Hosted strings

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Translated

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Contributors

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None Resource updated OTRS User Manual English	The “`locale/content.pot`” file was changed. a month ago
None String added in the repository OTRS User Manual English	English This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany. English 102 characters edited Current translation Read-only This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany. a month ago
None String added in the repository OTRS User Manual English	English If the customer user clicks on an entry, the corresponding ticket is displayed in the :doc:`ticket-detail-view`. If the customer user clicks on the blue circle next to the title the ticket notifications can be set to read or unread. English 232 characters edited Current translation Read-only If the customer user clicks on an entry, the corresponding ticket is displayed in the :doc:`ticket-detail-view`. If the customer user clicks on the blue circle next to the title the ticket notifications can be set to read or unread. a month ago
None String added in the repository OTRS User Manual English	English This view displays all notifications with their date and time, regardless of whether they are marked as read or unread. Unread notifications have bold titles. When the customer user hovers the mouse over an entry in the list, the entry is highlighted. English 251 characters edited Current translation Read-only This view displays all notifications with their date and time, regardless of whether they are marked as read or unread. Unread notifications have bold titles. When the customer user hovers the mouse over an entry in the list, the entry is highlighted. a month ago
None String added in the repository OTRS User Manual English	English My Notifications English 16 characters edited Current translation Read-only My Notifications a month ago
None String added in the repository OTRS User Manual English	English Notification Screen on Hover English 28 characters edited Current translation Read-only Notification Screen on Hover a month ago
None String added in the repository OTRS User Manual English	English If you want to make all contacts searchable by every customer user, you can enable this by removing the tick from the system configuration option ``CustomContactFieldsRestrictContactsToCustomerOnly`` and setting it as not enabled. English 230 characters edited Current translation Read-only If you want to make all contacts searchable by every customer user, you can enable this by removing the tick from the system configuration option ``CustomContactFieldsRestrictContactsToCustomerOnly`` and setting it as not enabled. a month ago
None String added in the repository OTRS User Manual English	English To display the dynamic field of type Customer in the external interface, see the :otrsdoc:`Dynamic Fields <admin/processes-automation/dynamic-fields/>` chapter of the administration manual. English 191 characters edited Current translation Read-only To display the dynamic field of type Customer in the external interface, see the :otrsdoc:`Dynamic Fields <admin/processes-automation/dynamic-fields/>` chapter of the administration manual. a month ago
None String added in the repository OTRS User Manual English	English Custom Contact Ticket List English 26 characters edited Current translation Read-only Custom Contact Ticket List a month ago
None String added in the repository OTRS User Manual English	English My Tickets - Closed Tickets English 27 characters edited Current translation Read-only My Tickets - Closed Tickets a month ago

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