Component Approved Translated Unreviewed Unfinished Unfinished words Unfinished characters Untranslated Checks Suggestions Comments
OTRS GPL-3.0-or-later 0% 95% 10,765 536 7,513 50,378 536 60

Summary

Project website otrs.com
Project maintainers1 User avatar bmu
Project reviewers2 User avatar vpUser avatar bmu
Language Italian
Language code it
Text direction Left to right
Case sensitivity Case-sensitive
Number of speakers 70,475,318
10/26/2026

String statistics

Strings percent Hosted strings Words percent Hosted words Characters percent Hosted characters
Total 11,301 101,792 639,910
Approved 0% 0 0% 0 0% 0
Waiting for review 95% 10,765 92% 94,279 92% 589,532
Translated 95% 10,765 92% 94,279 92% 589,532
Needs editing 0% 0 0% 0 0% 0
Read-only 0% 0 0% 0 0% 0
Failing checks 1% 60 1% 326 1% 2,068
Strings with suggestions 0% 0 0% 0 0% 0
Untranslated strings 4% 536 7% 7,513 7% 50,378
Last 12 months Previous

Activity in last 12 months

6 changes 124 changes 289 changes 222 changes 107 changes 219 changes 24 changes 15 changes 28 changes 641 changes 45 changes 92 changes 73 changes 50 changes 354 changes 0 changes 896 changes 0 changes 211 changes 0 changes 214 changes 338 changes 292 changes 35 changes
OctNovDecJanFebMarAprMayJunJulAugSep

Quick numbers

100 k
Hosted words
11,276
Hosted strings
95%
Translated
3
Contributors
and previous 30 days

Trends of last 30 days

+1%
Hosted words
+1%
+1%
Hosted strings
+1%
−1%
Translated
−1%
—
Contributors
—
User avatar webhook:gitlab

Resource updated
The “i18n/otrs/otrs.it.po” file was changed. 10/26/2026
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String added in the repository
Session duration
 
10/26/2026
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String added in the repository
PostHog Privacy Policy
 
10/26/2026
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String added in the repository
OTRS Privacy Policy
 
10/26/2026
User avatar webhook:gitlab

String added in the repository
Necessary cookies enable core functions of the Customer Portal, such as navigation, security, and remembering your cookie preferences. When you log in, these cookies also maintain your authenticated session, store your preferences (language, time zone), and provide secure access to your tickets and configuration items. The portal cannot function properly without these cookies.
 
10/26/2026
User avatar webhook:gitlab

String added in the repository
Necessary
 
10/26/2026
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String added in the repository
Maintains security and site functionality for all visitors. For logged-in customers, it maintains your authenticated session, stores your preferences, and enables secure access to your tickets and configuration items.
 
10/26/2026
User avatar webhook:gitlab

String added in the repository
Defines the privacy policy of the operator of this installation, per language: "Link" is the address of the policy and "LinkText" the text of the link. It is not shown in the external interface; the privacy policy of a custom cookie is set in "PrivacyPolicy" of ExternalFrontend::Cookies::Cookie###0002-Custom.
 
10/26/2026
User avatar webhook:gitlab

String added in the repository
Defines the cookies which are shipped with OTRS and shown in the cookie consent dialog of the external interface.

This setting can not be changed. Use `ExternalFrontend::Cookies::Cookie###0002-Custom` to add cookies of your own.

**Which category a cookie belongs to**

`Category` refers to the `Name` of a configured cookie category, see
`ExternalFrontend::Cookies::Category###0001-Framework` and `ExternalFrontend::Cookies::Category###0002-Custom`.
A cookie whose category does not exist is not shown, and is reported in the log.

**What the visitor sees**

`Name`, `Provider`, `Purpose`, `PrivacyPolicy` (one or more labelled links), `DataRetention`,
`CookieName` and `CookieExpiry` are shown as the details of the cookie.

`Provider` is required: it names who receives the data of the cookie, which the visitor has to be
told. A cookie without one is not shown, and is reported in the log.

`ID` identifies the cookie in the stored consent decision of a visitor, and `DefaultConsent` is the
state its consent switch starts with while the visitor has not decided yet. A cookie without an `ID`
or a `Name` is not shown at all.

**Running code for a cookie**

`Snippet` holds JavaScript which is executed only after the visitor accepted the category this cookie
belongs to, and which is removed again when they withdraw that consent.

`Prio` orders the snippets, smaller numbers first. A snippet which defines something, for example
`window.gtag`, has to run before a snippet which uses it.

A snippet runs in the portal page itself and therefore has full access to it. That is what analytics
need, because they read the page address and the referrer and set first-party cookies. Only add code
you trust with the whole page.

**Withdrawing a consent**

`CookieName` is not only shown to the visitor, it is also the list of cookies which are deleted again
as soon as they withdraw their consent. Several names are separated by a comma, and a `*` stands for
any sequence of characters, for example `_ga, _gid, _gat*`.

A cookie which was set for a path outside of the portal, or which is marked `HttpOnly`, is invisible
to the browser code and has to expire on its own.

Code which a `Snippet` already loaded keeps running until the document is replaced, so the visitor is
offered a reload of the page whenever they withdraw the consent for a cookie carrying one.

**Allowing other hosts**

A snippet which loads code from another host is refused by the Content Security Policy until that
host is listed in `WebApp::Server::AdditionalOrigins`:

- `script-src` - the host the code is loaded from, for example `https://www.googletagmanager.com`
- `connect-src` - the host it sends data to, for example `https://www.google-analytics.com`
- `img-src` - for tracking pixels

Without this the browser silently refuses the snippet and reports a Content Security Policy
violation in its console, which is the first place to look when a snippet does not appear to run.
 
10/26/2026
User avatar webhook:gitlab

String added in the repository
Defines the cookie categories which are shipped with OTRS and shown in the cookie consent dialog of the external interface. Every entry is one category, identified by "Name", which is what the cookies of the category refer to. "Label" and "Description" are shown to the visitor, "Prio" determines the display order with smaller numbers first, and "Required" marks a category whose cookies are always accepted and whose consent switches are disabled. This setting can not be changed, use "ExternalFrontend::Cookies::Category###0002-Custom" to add categories of your own.
 
10/26/2026
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