This manual is available on the Documentation Portal (https://doc.otrs.com/doc/) only for languages that have at least 90% translation completeness.

Translation status

7,569 Strings 43%
Browse Translate
90,015 Words 43%
601,558 Characters 40%

Strings status

Strings Words Characters
7,569 90,015 601,558
All strings Browse Translate Zen
3,280 39,515 243,663
Translated strings Browse Translate Zen
3,280 39,515 243,663
Strings waiting for review Browse Translate Zen
4,289 50,500 357,895
Unfinished strings Browse Translate Zen
4,234 49,402 351,149
Untranslated strings Browse Translate Zen
55 1,098 6,746
Strings marked for edit Browse Translate Zen
4,289 50,500 357,895
Unfinished strings without suggestions Browse Translate Zen
84 311 2,498
Strings with any failing checks Browse Translate Zen
73 248 2,115
Translated strings with any failing checks Browse Translate Zen
50 102 1,252
Failing check: Unchanged translation Browse Translate Zen
12 88 525
Failing check: Mismatched full stop Browse Translate Zen
5 30 170
Failing check: Mismatched colon Browse Translate Zen
20 110 658
Failing check: Inconsistent Browse Translate Zen
557 7,125 43,216
Labeled: Automatically translated Browse Translate Zen
7,569 90,015 601,558
Strings without a label Browse Translate Zen

Other components

Component Approved Translated Unfinished Unfinished words Unfinished characters Untranslated Checks Suggestions Comments
OTRS GPL-3.0 11% 99% 49 261 1,619 49 39 0 0
OTRS::ITSM Manual 1% 57% 181 2,189 15,528 180 2 0 0
User Manual 1% 27% 1,276 22,148 131,431 1,276 35 0 0
Features Manual 1% 65% 638 11,774 76,216 638 5 0 0
Configuration Management GPL-3.0 0% 0 0 0 0 2 0 0
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Overview

Project website otrs.com
Project maintainers User avatar bmu User avatar bot-otrs-gitlab
Translation license proprietary
Translation process
  • Translations can be made directly.
  • Translation suggestions can be made.
  • Translations are reviewed by dedicated reviewers.
  • Any authenticated user can contribute.
  • The translation uses bilingual files.
File mask locale/*/LC_MESSAGES/content.po
Translation file Download locale/zh_CN/LC_MESSAGES/content.po
Last change Nov. 21, 2024, 5:12 p.m.
Last author None
12 days ago

String statistics

Strings percent Hosted strings Words percent Hosted words Characters percent Hosted characters
Total 7,569 90,015 601,558
Approved 0% 0 0% 0 0% 0
Waiting for review 43% 3,280 43% 39,515 40% 243,663
Translated 43% 3,280 43% 39,515 40% 243,663
Needs editing 1% 55 1% 1,098 1% 6,746
Read-only 0% 0 0% 0 0% 0
Failing checks 1% 84 1% 311 1% 2,498
Strings with suggestions 0% 0 0% 0 0% 0
Untranslated strings 55% 4,234 54% 49,402 58% 351,149
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Changes committed

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Changes committed 12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Change the ticket state to one different from those configured on ``EscalationSuspendStates`` setting. The escalation continues.
将工单状态更改为与 ``EscalationSuspendStates`` 设置上配置的状态不同的状态。继续升级。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Once the escalation is running, change the ticket state to one that has been configured in ``EscalationSuspendStates`` setting.
升级运行后，将工单状态更改为已在 ``EscalationSuspendStates`` 设置中配置的状态。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Go to one of the new ticket screens, and create a new ticket for one of the queues configured with escalation (for this example *Escalation - first response time* is OK).
转到一个新建工单屏幕，并为一个配置了升级的队列创建一个新工单（对于这个例子，可以用 *升级 - 首次响应*）。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
For this example escalations should be configured for at least one queue.
对于此示例，应至少为一个队列配置升级。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
To check if the script is running, execute the following command and find the ``RebuildEscalationIndexOnline`` task in the *Recurrent cron tasks* section.
要检查脚本是否正在运行，请执行以下命令，并在 *重复的cron任务* 部分找到 ``RebuildEscalationIndexOnline`` 任务。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Therefore, the entire period when the ticket was not on a normal state is not counted for solution time. However, only periods when the ticket was in suspended states before first response is not counted for first response time.
因此，工单不处于正常状态的整个期间不计算为解决时间。但是，仅当工单在首次响应之前处于暂停状态时，才不计入首次响应时间。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
When changing the state of the ticket to normal, the escalation will continue. In this case, it starts with the date when the status was changed, displaying the remaining time.
当将工单状态更改为正常时，将继续升级。在本例中，它从状态更改的日期开始，显示剩余的时间。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Invalid states will not be considered as suspend states for the calculation.
计算时无效状态将不被视为挂起状态。
12 days ago
User avatar None

Automatically translated

  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
If suspend escalation is needed for already escalated tickets, enable the ``SuspendEscalatedTickets`` setting.
如果已升级的工单需要挂起升级，请启用 ``SuspendEscalatedTickets`` 设置。
12 days ago
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