OTRS/User Manual — English @ OTRS Translations

This manual is available on the Documentation Portal (https://doc.otrs.com/doc/) only for languages that have at least 90% translation completeness.

Source strings

1,881	Strings	100%	Browse Translate
25,381	Words	100%
152,142	Characters	100%

This translation is being used as source strings within this component.

Strings status

Strings Words Characters
1,881 25,381 152,142	All strings	Browse Translate Zen
1,881 25,381 152,142	Read-only strings	Browse Translate Zen
40 90 946	Strings with any failing checks	Browse Translate Zen
1 46 234	Failing check: Unpluralised	Browse Translate Zen
39 44 712	Failing check: Multiple failing checks	Browse Translate Zen
1,881 25,381 152,142	Strings without a label	Browse Translate Zen

Other components

Component	Approved	Translated	Unfinished	Unfinished words	Unfinished characters	Untranslated	Checks	Suggestions	Comments
Administration Manual	100%	100%	0	0	0	0	48	0	0

Configuration Management GPL-3.0-or-later	100%	100%	0	0	0	0	66	0	0

Features Manual	100%	100%	0	0	0	0	25	0	0

OTRS GPL-3.0-or-later	100%	100%	0	0	0	0	1,563	0	0

OTRS::ITSM Manual	100%	100%	0	0	0	0	1	0	0

Update Guide	100%	100%	0	0	0	0	6	0	0

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Overview

Project website	otrs.com
Project maintainers	bmu bot-otrs-gitlab
Translation license	proprietary
Translation process	Translations can be made directly. Translation suggestions can be made. Any authenticated user can contribute. The translation uses bilingual files.
File mask	`locale/*/LC_MESSAGES/content.po`
Translation file	Download `locale/content.pot`
Last change	May 7, 2025, 1:52 p.m.
Last change made by	None
Language	English
Language code	en
Text direction	Left to right
Case sensitivity	Case-sensitive
Number of speakers	1,728,900,209
Number of plurals	2
Plural type	One/other
Plurals	Singular	1
Plurals	Plural	0, 2, 3, 4, 5, 6, 7, 8, 9, 10, …
Plural formula	`n != 1`

yesterday

String statistics

	Strings percent	Hosted strings	Words percent	Hosted words	Characters percent	Hosted characters
Total		1,881		25,381		152,142
Translated	100%	1,881	100%	25,381	100%	152,142
Needs editing	0%	0	0%	0	0%	0
Read-only	100%	1,881	100%	25,381	100%	152,142
Failing checks	2%	40	1%	90	1%	946
Strings with suggestions	0%	0	0%	0	0%	0
Untranslated strings	0%	0	0%	0	0%	0

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Activity in last 12 months


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Quick numbers

24,952

Hosted words

1,788

Hosted strings

100%

Translated

Contributors

and previous 30 days

Trends of last 30 days

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None Resource updated OTRS User Manual English	The “`locale/content.pot`” file was changed. yesterday
None String added in the repository OTRS User Manual English	English This is because a phone ticket is treated as it would be created by the agent in behalf of the customer users. It is supposed that there has been a phone call between the agent and the customer users before the agent creates the phone ticket. Other customer users selected here will be handled in the same way as the recipients in the carbon copy field of an email. All selected customer users are then pre-selected for future responses. English 438 characters edited Current translation Read-only This is because a phone ticket is treated as it would be created by the agent in behalf of the customer users. It is supposed that there has been a phone call between the agent and the customer users before the agent creates the phone ticket. Other customer users selected here will be handled in the same way as the recipients in the carbon copy field of an email. All selected customer users are then pre-selected for future responses. yesterday
None String added in the repository OTRS User Manual English	English This field is available only for phone tickets, and it is mandatory. This field is automatically filled in with the entry in the Customer User field. If the telephone call was made with several participants (e.g. telephone conference), the other customer users can be selected here. English 284 characters edited Current translation Read-only This field is available only for phone tickets, and it is mandatory. This field is automatically filled in with the entry in the Customer User field. If the telephone call was made with several participants (e.g. telephone conference), the other customer users can be selected here. yesterday
None String added in the repository OTRS User Manual English	English ``StateType`` can be ``new``, ``open``, ``closed``, ``pending reminder``, ``pending auto``, ``removed`` or ``merged``. English 118 characters edited Current translation Read-only ``StateType`` can be ``new``, ``open``, ``closed``, ``pending reminder``, ``pending auto``, ``removed`` or ``merged``. yesterday
None String added in the repository OTRS User Manual English	English ``SenderType`` can be ``agent``, ``system`` or ``customer``. English 60 characters edited Current translation Read-only ``SenderType`` can be ``agent``, ``system`` or ``customer``. yesterday
None String added in the repository OTRS User Manual English	English Date range search is supported in the following format: English 55 characters edited Current translation Read-only Date range search is supported in the following format: yesterday
None String added in the repository OTRS User Manual English	English Unix timestamp measures time by the number of non-leap seconds that have elapsed since 00:00:00 UTC on the 1st of January, 1970. English 128 characters edited Current translation Read-only Unix timestamp measures time by the number of non-leap seconds that have elapsed since 00:00:00 UTC on the 1st of January, 1970. yesterday
None String added in the repository OTRS User Manual English	English ``DynamicFields.Impact.TextValue:High`` English 39 characters edited Current translation Read-only ``DynamicFields.Impact.TextValue:High`` yesterday
None String added in the repository OTRS User Manual English	English Example for a text dynamic field named ``Impact`` with value ``High``: English 70 characters edited Current translation Read-only Example for a text dynamic field named ``Impact`` with value ``High``: yesterday
None String added in the repository OTRS User Manual English	English ``DateValue``: date and time value of the dynamic field English 55 characters edited Current translation Read-only ``DateValue``: date and time value of the dynamic field yesterday

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1,881	File in original format as translated in the repository	gettext PO file
1,881	All strings, converted files enriched with comments; suitable for offline translation	CSV	gettext MO	gettext PO	TBX	TMX	XLIFF 1.1 with gettext extensions	XLIFF 1.1	XLSX

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